Perfume Passion

When? How? Where? ... Here are your answers to all these questions and more

Q. How is it possible for you to sell perfumes at lower prices online?
A. Being a leading brand name in online perfumes market, we cater to a large customer base all over the world; due to this we have the benefit of buying perfumes in bulk at wholesale prices. Moreover, we save on the costs of logistics and profit mark ups at multiple distribution systems. As a result, we supply the same product at a lower price.

Q. Do you change the prices of your products frequently?
A. Our prices tend to change frequently as per the current promotion schemes and pricing factors. However, the order prices are finalized during order placement and don’t change with fluctuations.

Q. Can you keep me informed about the new deals and product launches?
A. We inform the registered customers about various offers and new product launches via e-mails and social networking sites. Therefore, you can register yourself on our website to stay updated. You may also follow us on Tweeter and Facebook.

Q. How do I make payments?
A. We give you the option of making payments through Google Checkout or Paypal. Both of these are completely secured payment gateways and they are internationally accepted.

Q. Is dealing with you online secure?
A. The security of our customers is really important to us and therefore, all information is made secure and encrypted using standard measures of industrial security. For all your payment pages, highly secured pages are presented and are directly hosted by the payment gateway authorities.

Q. How long does it take you to deliver your products?
A. We normally dispatch the order in two working days. However, the delivery of your product is dependent on how far you reside and the efficiency of the standard speed postal services. You are advised to wait calmly for 7-8 days for delivery of your order.

Q. Can the order once placed be cancelled?
A. The orders given can be cancelled as per your convenience until they are dispatched; however, we advise you to be quick in canceling your order, as we are working round the clock and orders may be dispatched on the same day.

Q. How can I return a faulty product?
A. If you have received a faulty product, then it can be easily returned by post within 7 days of delivery. It can directly be posted to our address, mentioned in CONTACT US. Be sure that the product is unopened and undamaged in every aspect.

Q. What if I have received an incorrect product?
A. Well, we work efficiently and make sure we deliver you the same product what you have ordered. However, in case, if you get an incorrect product, you can contact us by phone or e-mail with the order details and details of the incorrect product. We will do the needful.

Q. How long does it take to get refund at time of order cancellation?
A. Once your refund request is processed by our finance department you will be alerted of the same. After that, it will take 2-5 working days to get back your refund. The maximum you have to wait for 10 working days to get your 100% refund exclusive of postage charges.

Q. What if I am not able to find a product on your website?
A. If you are not able to find what you desire, you can make use of the search box for your assistance, making sure that the word is spelt correctly. If still, you can not find it means we do not stock it. But keep checking back as our product range is ever increasing. Better still; leave a request on our mail to alert you on the desired product’s availability.